Pharmacy Support Center Representative

Location:

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Why Work Here

Working at Wegmans provides opportunities to grow, flexible scheduling, incredible benefits, and the experience of working for a company with a reputation you can be proud of. 

Job Description:

Note: This position is based in Rochester, NY and requires up to 6 weeks of training at our corporate office during the availability hours listed below. Upon completion of training, this position is fully work from home.

Availability: This is a part-time position that includes evening and weekend shifts. Shift times will vary between the hours of 8:30am-9pm Monday through Friday, 8:30am-6pm Saturday, and 830am-5pm Sunday.

What Will I Do?

• Answer a high volume of incoming calls and assist customers by providing accurate information and answering questions
• Communicate with store pharmacies to gather, verify, and provide customer and order information
• Contribute to team performance by achieving call and productivity goals
• Balance competing responsibilities and maintain productivity in a fast-paced environment
• Follow all company policies and comply with HIPAA, state, and federal regulations when handling customer information

Required Qualifications:

• Ability to work in a fast-paced environment 
• Strong technical and computer skills, including the ability to learn new applications quickly

Preferred Qualifications:

• 1 or more years of pharmacy technician experience
• Experience working in a call center environment
• Experience handling medical or insurance-related inquiries
• Proficiency with EnterpriseRx

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