Customer Experience Associate - Full-Time

The Staff Pad has partnered with a reputable,family-owned distributor of low-voltage electronics to hire an experiencedCustomer Experience Associate for their Lenexa, KS location.

This role plays an important part in supportingcustomers, enabling sales, and keeping day-to-day branch operations runningsmoothly.

Reporting to the Branch Manager, the CustomerExperience Associate is central to branch operations, blending customerservice, sales support, and warehouse operations into one dynamic role.You’ll serve as a key link between customers, sales,vendors, and internal teams, helping ensure seamless experience and efficientbranch operations.

Schedule: Full-Time

What You’ll Do

This is an active role in a fast-paced showroom and warehouseenvironment.

Key Responsibilities

Customer Service

• Assist customers in person and over the phone with orders, quotes, and inquiries
  
• Manage returns, exchanges, and warranty claims
  
• Communicate proactively to resolve issues quickly
  

Sales Support

• Qualify and route inbound leads (calls, email, web, walk-ins)
  
• Maintain accurate CRM/ERP records and follow-ups
  
• Prepare quotes and support the sales process through close
  

Operations & Process

• Maintain organized systems, tools, and documentation
  
• Support vendor coordination and onboarding efforts
  
• Identify inefficiencies and suggest improvements
  

Warehouse Support

• Pick, pack, ship, receive, and stock inventory
  
• Maintain a clean, safe showroom and warehouse
  
• Step in as needed to keep operations running smoothly
  

What We Are Looking For

Education and Experience

• High school diploma or equivalent; college/associate degree preferred
  
• Experience in customer service, inventory, or ERP systems
  
• Experience with Microsoft Office and CRM systems
  

Additional Skills and Attributes

• Strong communication, organizational, multitasking and prioritizing skills
  
• Attention to detail with a strong sense of urgency
  
• Self-motivated, quick to learn, dependable and accountable
  
• Ability to lift up to 70 lbs occasionally
  

Why this Opportunity?

• Competitive pay + performance incentives
  
• Profit sharing & retirement (SEP IRA)
  
• Medical, dental, and vision benefits
  
• Growth opportunities and promote-from-within culture
  

Ifyou’re someone who enjoys being hands-on, building strong relationships, andtaking pride in getting things done right, this is an opportunity to become anessential part of a growing team. You’ll have the chance to make a meaningfulimpact, grow your skills, and build a rewarding career in a supportive,family-oriented environment.

Bring your energy, initiative, and customer-firstmindset—and grow with a company that values your contribution. Apply today!

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