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Job Summary

Summary
Responsible for providing direct support and supervision to individuals residing in community-based behavioral health or supportive living programs. The Community Residence Counselor assists residents in developing daily living skills, achieving treatment goals, and maintaining a safe and supportive environment. This role plays a vital part in promoting recovery, independence, and quality of life for individuals with mental health, substance use, or developmental conditions.
Does this position require Patient Care?Yes
Essential Functions
-Support residents with daily routines, medication reminders, meal preparation, transportation, and personal care as needed.
-Monitor resident behavior and provide interventions consistent with treatment or service plans.
-Document observations, progress notes, and incident reports accurately and in a timely manner.
-Assist with the development and implementation of individualized service plans under clinical supervision.
-Promote a respectful, inclusive, and safe living environment aligned with trauma-informed care principles.
-Engage residents in therapeutic, recreational, and community integration activities.
-Respond to crises using de-escalation and safety protocols and report to clinical leadership as appropriate.
-Communicate effectively with care teams, family members, and external providers as needed.
-Participate in team meetings, trainings, and quality assurance activities to support program effectiveness.

Qualifications

Education
High School Diploma or Equivalent required and Bachelor's Degree Psychology preferred or Bachelor's Degree Social Work preferred or Bachelor's Degree Health & Human Services preferred or Associate's Degree Related Field of Study preferred

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials
Medication Administration Program Certified [MAP - Massachusetts] - Massachusetts Department of Public Health preferred

Experience
Experience working in a human services, residential, behavioral health, or allied health setting 1-2 years required and Experience working with individuals with mental illness, substance use disorders, or developmental disabilities 1-2 years required

Knowledge, Skills and Abilities
- Basic knowledge of behavioral health conditions and support strategies.
- Strong interpersonal and communication skills, with the ability to maintain professional boundaries.
- Ability to manage time, multitask, and respond to urgent needs calmly and effectively.
- Commitment to person-centered care, equity, and cultural competence.
- Familiarity with safety protocols and documentation standards in healthcare or social service environments.

Additional Job Details (if applicable)

Physical Requirements

Standing Frequently
Walking Frequently
Sitting Occasionally
Lifting Frequently
Carrying Frequently
Pushing Occasionally
Pulling Occasionally
Climbing Rarely
Balancing Frequently
Stooping Occasionally
Kneeling Occasionally
Crouching Occasionally
Crawling Rarely
Reaching Frequently
Gross Manipulation (Handling) Frequently
Fine Manipulation (Fingering) Frequently
Feeling Constantly
Foot Use Rarely
Vision - Far Constantly
Vision - Near Constantly
Talking Constantly
Hearing Constantly

Remote Type

Onsite

Work Location

162 Mountain Road

Scheduled Weekly Hours

Employee Type

Per Diem

Work Shift

Rotating (United States of America)

Pay Range

$20.84 - $29.79/Hourly

Grade

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1600 The McLean Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Comm Res Counselor