Job Description:

The Clinical Care Coordinator is a patient-centered role focused on supporting comprehensive care management. This position provides exceptional customer service, proactive patient outreach, and administrative support to clinicians and care teams. Responsibilities include managing inbound and outbound calls to schedule appointments, using analytics to close care gaps, and coordinating resources to address socioeconomic barriers. The Care Coordinator also assists with scorecard initiatives by working with assigned care providers’ program metric, conducts outreach for high-risk patients based on medical record metrics and contract obligations, and supports office-based care interventions that improve outcomes and reduce costs. This role plays a key part in resolving patient issues, documenting requests, and ensuring timely follow-up in collaboration with clinic teams.

Essential Functions

Works closely and collaboratively with clinic teams; leads and participates in provider huddles to share patient-level data and receive guidance on next steps to improve outcomes.
Functions as part of the interdisciplinary care management team.
Consults with the care team to coordinate preventive care and reduce unnecessary utilization.
Acts as a liaison between patients and clinics by delivering high-quality customer service and resolving outstanding issues or concerns.
Supports patients in accessing care and understanding their condition(s).
Assists patients through transitions of care and facilitates handoffs between care teams.
Manages and updates patient information in the electronic medical records system.
Coordinates patient appointments and referrals.
Maintains expertise in community resources and connects patients to appropriate services to help overcome socioeconomic barriers.
Supports providers and practice teams in office-based care delivery interventions that lead to cost savings and improved health outcomes.

Skills

Patient Navigation & Coordination
Value-Based Programs
Computer Literacy
Medical Terminology & Conditions
Detail-Oriented
Communication Skills
Collaborative Care
Organizational Skills & Time Management
Problem-Solving & Critical Thinking
Empathy & Compassion

Minimum Qualifications

Current Licensed Practical Nurse (LPN)/License Vocational Nurse (LVN) in the state of practice OR national MA certification from one of the following national MA certifications/registrations: Registered Medical Assistant (RMA) of AMT, National Certified Medical Assistant (NCMA), Certified Clinical Medical Assistant (CCMA), or Certified Medical Assistant (CMA) of the AAMA.
Proficient in Microsoft Office applications (e.g., Excel, Word, PowerPoint).
Excellent customer service skills.
Strong problem-solving and critical thinking skills.
Proficient in medical terminology and understanding of medical conditions.

Preferred Qualifications

Successful completion of a Licensed Practical Nurse (LPN) or Licensed Vocational Nurse (LVN) program OR completion of a Medical Assistant Program from an accredited institution.
Experience in value-based programs.
Experience working in a primary care clinic setting.

Physical Requirements

Ongoing need for employee to see and read information, labels, assess patient needs, operate monitors, identify equipment and supplies.
Frequent interactions with patient care providers, patients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, alarms, needs, and issues quickly and accurately, particularly during emergency situations.
Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use and typing for documenting patient care, accessing needed information, medication preparation, etc.

Location:

Peaks Regional Office

Work City:

Broomfield

Work State:

Colorado

Scheduled Weekly Hours:

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$22.10 - $34.11

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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All positions subject to close without notice.

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