Job DetailsJob Location: Infusion Center - Newport News, VA 23606Position Type: Full TimeJob Category: Clinical SupportPosition Summary The Biologic Coordinator maintains a streamlined workflow for the Infusion Center and injections in the office. Must have strong organizational skills, customer service orientation, time management, computer operation proficiency, and confidentiality. Major Duties and Responsibilities Responsible for overall workflow in the Infusion Center from scheduling, authorization and payment for Infusion and injection services. Verifying insurance, benefit investigation and managing authorizations for all patients; including follow ups with the billing office and maintaining timely status for billing. Functions in a multi-disciplinary environment, which requires the application of excellent customer service skills and able to handle all staff/coworker interactions professionally. Chart prep to aid in medication ordering, forms needed from patients, including consent forms, and notating financial obligation. Proficient computer skills- Microsoft Office Suites, web navigation and experience with Electronic Health Systems (EHR). Works with Regional Operations Manager and Office Manager to review drug usage quarterly and utilization of the Infusion Center. Build and maintain professional relationships with all pharmaceutical reps. Tracking co-pay assistance program details and ensuring all claims are submitted in a timely manner. Greeting and assisting efficiently and professionally patients and other customers that present to the practice with business other than appointments. Assure timely delivery of patient services and maintain strictest confidentiality. Other duties as assigned. QualificationsKnowledge, Skills and Abilities Knowledge of computer systems and applications and ease with navigation/troubleshooting. Knowledge of office equipment. Knowledge of medical terminology and office procedures, preferably Rheumatology. Knowledge of grammar, spelling, and punctuation to type from draft copy, review and edit reports, and correspondence. Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately. Pays strong attention to detail. Excellent customer service skills. Ability to work scheduled hours as defined in the job offer. Ability to communicate effectively and professionally. Ability to present information in an organized manner. Skill in multi-tasking. Education / Training / Requirements Must have an active Medical Assistant Certification (CMA, CCMA, NRCMA, NCMA, or RMA) or Licensed Practical Nurse license. At least Two (2) years’ experience in a medical environment Physical Demands Ability to lift or move equipment. Ability to stand and walk for limited periods of time; sit for extended periods of time. Ability to enter data into a computer via a keyboard. Ability to occasionally reach, bend, stoop and lift up to 30 lbs. * Ability to grasp and hold up to 30 lbs.* Ability to occasionally squat and lean over. Ability to hear normal voice level communications in person or through the telephone. Ability to speak clearly and understandably; basic vision, corrected. Ability to see and understand data on a computer screen. Success Factors Alignment with Company Mission and Core Values Excellent Time Management/Organized Open Communication/Positive Goal Driven Excellent Customer Service Juggles Multiple Priorities Accuracy and Attention to Detail All statements are essential functions of the position unless identified as non-essential by an asterisk (*).

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