Job Information

Title: Provider Relations Specialist - Medical

Department: Administration
Status: Hourly, Non-exempt

Location: Corporate Office
Reports To: VP of Medical Operations

Direct Reports: None

Summary of Position:

The Provider Relations Specialist (PRS) is responsible for managing the relationships with our Medical Providers throughout Kintegra Health. The PRS will act as a subject matter expert and be the go-to person for questions and provider escalations. Additionally, they will be the liaison between our internal operations team and the medical providers. This position also serves as the confidential support for the Chief Medical Officer.

Education: Associate degree with 5 years of experience in administrative/office position or a bachelor’s degree in health care or public health with an equivalent combination of education, training and experience.

Experience: Computer skills and knowledge of relevant software. Knowledge of operation of standard office equipment. Knowledge of clerical and administrative procedures and systems such as filing and record keeping. Knowledge of principles and practices of basic office management.

Key competencies: Communication skills-written and verbal, planning and organizing, prioritizing, problem assessment and problem solving, attention to detail and accuracy, flexibility, adaptability, customer service orientation and teamwork.

Professional Licensure: None Required

Certification(s): None required

Key Responsibilities:

Support to Chief Medical Officer and all Medical Providers.
Acts as main point of contact for medical providers.
Advocates and acts a liaison for providers across internal departments.
Coordinate any required and/or requested programs/activities within the department.
Formalize, document and communicate information to Providers, Team Leads, and Senior Management as required.
Follow up in timely and accurate manner any questions from Providers or others within Kintegra organization.
Support any meetings that are conducted by the Chief Medical Officer as needed.
Coordination of schedules as related to recruiting/hiring of physicians and mid-levels in conjunction with Human Resources and Chief Medical Officer. (Arrange interview time and dates, coordinate interview agenda, arrange lodging)
Coordinates events to include provider recognition, anniversary celebrations, quarterly meetings, etc.
Document and communicate any addendums or new guidelines for Kintegra Health Provider Staff.
Execute any projects as assigned by Chief Medical Officer and/or Senior Management
And other duties as assigned

Kintegra Health Core Requirements

Patient First – An approach to care that holds primary, the well-being and desires of the patient
Build not Blame – Focusing first on finding fault with the process rather than the person
Integrity and Honesty – Fostering an acceptance of openness, honesty, and fairness in words, deeds and the use of organizational resources judiciously for both internal and external customers
Cooperation and Flexibility – Related to an internal believe that we function as part of an interdependent team with only shared gains or losses thereby committed to assisting whenever possible beyond the prerequisite job description
Culturally Sensitive – Always working toward increasing one’s ability to understand, communicate with, effectively interact and care for people across cultures, while having an acute awareness of one’s own culture.

Kintegra Health is a is a community sponsored, family-centered provider of health care, health education and preventive care services without regard to the ability to pay. We screen potential employees to first ensure alignment with our core requirements followed by the requisite position skills set. In doing so we need staff committed to this mission who do their best to live and work the characteristics of our core values as we strive to care for ever increasing members of the communities we serve.

Our goals are:

To provide continuing comprehensive and accessible primary care services to individuals and families of all economic levels within Gaston County.
To provide primary care services to meet the physical as well as social health needs of individuals and families, promoting health maintenance, providing timely diagnostics, treatment and referral services.
To emphasize preventive care through patient and community education to help individuals become aware and responsible for their own health behaviors.
To employ an interdisciplinary team approach in collaboration with other community providers to provide a continuum of appropriate patient/family-oriented care in a cost-effective manner

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